We Ship all over the world with DHL

 

 

RETURN CONDITIONS

All Items purchased from Alchemy.Co can be returned and or refunded within 30 days of purchase.

Items must be returned undamaged, unused, and with all original packing.

 

HOW TO SEND IN YOUR RETURN

To ship an item back to Alchemy .Co please email your info to joana@shopalchemyco.com advising you will be making a return, send your invoice number and list the items you are returning. For items outside of Canada you will use DHL ( we will provide you with the return slip) for Canada  you will use Canada Post. Via Email we will help you make your return, and send you a return label for your package. Return Fees are on you.  Include your invoice in the return package and Indicate which items you are returning  and why. Pack your item(s) and invoice into a shipping envelope or box (ideally the original delivery box).Attach the return label to the box.

Returns are generally processed between 10-12 business days from when we receive your return, and you will receive an email confirmation once your return has been processed.
*Please note that we are currently not able to refund duties and taxes. In order to obtain a duty and tax refund, you will need to apply on your own behalf.

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